Customer Loyalty/Excellence has been a buzzword for a long time now with banks. In the current tough economic environment, this has become even more imperative to retain the good customers and proper handling of customers becomes even more important to business success. It is always cost effective to have and grow an existing customer who is profitable than getting a new one. With institutions going through cost cutting measures due to financial pressures it becomes more important to closely monitor customer experience. Increasing the share in the customer’s wallet is the new mantra. This study highlights and measures the quality of services delivered by Indian commercial banks. The expectations and perceptions of borrowers regarding service quality dimensions are composed and service quality of banks is measured regarding credit schemes. In this study, total service quality is measured for the selected dimensions with the help of a structured questionnaire filled by borrowers of selected Indian banks. Borrowers’ expectations as well as perceptions of the service quality are analyzed to measure the service quality in Indian commercial banks. Factor analysis, SERVQUAL model, SERVPERF model and multiple comparisons (Turkey HSD test) are used for the measurement of service quality in banks.

The study investigated impact of occupational stress on psychological well-being and workers` behavior in manufacturing industries in Nigeria. The study adopted survey research design. A total number of 435 respondents were selected for the study using proportionate purposive sampling technique. Three sets of questionnaires titled `Occupational Stress Assessment Scale (OSAS), Psychological Well-Being Scale` (PWBS) and Workers` Behavior Scale (WBS) were used for data collection. The four hypotheses generated for the study were tested using Person Product Moment Correlation and t test statistical methods. The finding of the study revealed that there was a significant influence of occupational stress on psychological well-being of the respondents. Also there was a significant influence of occupational stress on workers` behavior (job satisfaction, job commitment and compliance to organizational control. A significant difference was not found in the perception of male and female respondents on the influence of occupational stress on their psychological well-being. Based on the findings of the study, it is recommended that organizational support system that could combat the physical, social and psychological effects of occupational stress on workers` psychological well being and their behavior should be provided at workplace. Also, industrial counseling services should be introduced in work organizations in order to provide therapeutic services that tend to foster reduction in the effects of occupational stress on workers’ psychological well being.

Short Research Note (no Abstract available)

Scholarly work examining democratic organizational experiments is well known among a small international circle of economists, sociologists, anthropologists and organization theorists but empirical evidence on the organizational behavior of such firms is limited. This ethnographic study of a successful espousedly democratic company provides such in-depth qualitative data. A main finding of this study is that tacit conventional norms about ownership and control can undermine successful creation and maintenance of new goals, expectations and actions of individuals and groups intending to create a democratic workplace. Tension between the ideal of equal ownership and the reality of varying individual contributions to success caused lengthy debates about the practical meaning a democratized management hierarchy. Highlighting conceptual limits, the story of Phoenix Trucking points to challenges in the re-design of management - for example, equity and other prerogatives, compensation, equality and trust - necessary for implementing a 21st century democratic consensus at work.

This study describes the business model for the website whispersinthecorridors.com. It analyzes the various factors for the popularity of the whispersinthecorridors.com and find outs that the main reason for this popularity and success is targeting group of the website, i.e. the top bureaucrats and corporate elites. In the proposed model, whispersinthecorridors.com credibility is based on Context of fruition, Stimuli, Mental schemata. These factors analyze the sources of news of whisperinthecorridor.com and hence analyze the possibility of happening of the news which is put on the website in the near future. The SWOT analysis of whisperinthecorridors.com further analyzes the various aspects of the website. A Module interaction process is explained to find out how whisperinthecorridors.com collect their news and what are the various steps involved in it. This study further analyzes that why there are no competitors of the whispersinthecorridors.com till now even in this highly competitive environment of journalism. Lastly this study gives the conclusion about the success of the whispersinthecorridors.com